Terms & Conditions

WEBSITE TERMS AND CONDITIONS WELCOME TO Travel Mug Store

The Travel Mug Store website is operated by: Travel-mug.ca.
Our contact details are as follows:

support@travel-mug.ca


General email: support@travel-mug.ca


TERMS AND CONDITIONS OF USE 
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site. 

PRICING
All prices quoted are subject to change at any time at the discretion of Travel Mug Store. All prices are quoted in US dollars (USD, $). Travel Mug Store reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include postage and handling. Postage and handling costs will be calculated when completing the order. 

SHIPPING
All our items are Warehouse packed for safe delivery. This usually takes between 1 to 10 working days depending on the delivery service in the destination area. 

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. 

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. 

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. 

RETURNS POLICY
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Travel Mug Store within 3 days from date of despatch of goods. 

Email details of your claim to support@travel-mug.ca. 
The following options will then be made available: 

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. 

3. Refund: If a refund is required, it will be provided according to the original payment. 

Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted. 

LICENSE AND SITE ACCESS
Access to the Travel Mug Store website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere apart from www.wholesalewarehouse.co.nz unless written permission has been granted by Travel Mug Store. You are granted access to Travel Mug Store website under the condition that you will not interfere, or attempt to interfere with any of the content. 

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL 3G TEAK BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. 

LAW AND JURISDICTION
These Terms and any matter relating to this Site will be governed by Canadian law and the Canadian courts shall have non-exclusive jurisdiction in respect of them. 

PRIVACY
We are committed to protecting your privacy and this statement summarizes what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page. When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services. 

SECURITY
All of our credit card transactions online are processed by Paypal. Travel-mug.ca does not have and does not need your credit card information for the transactions. All transaction details are encrypted so you are safe to shop with Travel Mug Store. 

COPYRIGHT 
All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Travel Mug Store and protected by Canada copyright laws.

We are not responsible for the copy right of the images and words uploaded by customers to personalize their products.